How it works:

Our extended warranty begins at the end of the manufacturer's warranty. If your product fails with normal use, you'll simply ship the item to one of our authorized repair centers. It will be shipped back to you once it is fixed.

If the item must be shipped freight because it weighs more than 75 lbs, we may send a technician to the site rather than having it shipped to a repair center for service. This will be determined on a case by case basis for freight items.

What it covers:

• Parts and Labor We will pay for the parts and labor when we service an item.
• No Lemon Guarantee Sometimes, a problem just can't be fixed. If you need service for the same problem 3 times, we'll replace the product.
• New Owners If you sell or give away the product before your extended warranty has run out, we will provide the exact same coverage for the new owner until the end of the original warranty period.
• Support You can call OnSite Monday through Friday 8:00AM - 8:00PM ET for live technical support with a trained OnSite technician.

What it doesn't cover:

• Consumables Consumables are not covered under an OnSite Extended Warranty.
• Accessories An OnSite Extended Warranty will not cover accessories unless otherwise noted.
• Damage Product damages due to customer abuse or neglect are not covered under an OnSite Extended Warranty.