Scheduling Service

OnSite Maintenance Center has a centrally located dispatch office that is staffed Monday through Friday 8:00AM - 8:00PM ET. If you call outside our normal business hours please leave a message and you will receive a return call the following business morning. Contact OnSite Maintenance Center by calling 1-866-667-4836 or email service@onsitellc.com. You can also send a fax to 1-801-433-1295.

When placing a service call, please have the following information ready: the make, model, and serial number of your machine as well as the address, phone number, and a contact name where the service is to be completed.

Problems

If you have questions or concerns about warranty or post-warranty service, please call 1-866-667-4836 and ask to speak with a dispatch supervisor or email us at service@onsitellc.com. OnSite is fully committed to resolving your service issues completely and quickly.

If you would like to provide feedback on your service experience to us at iShopHeaters, please call 1-877-676-6790 or email us at service@onsitellc.com.

Visit OnSite Maintenance to see products and areas that they service, or to request a service.